Frequently Asked Questions

1. My discount code is not working, what do I do? 
2. Where is A1 Pool Table based? 
3. Where are your products shipped from? 
4. Do you ship internationally or process international credit cards? 
5. How can I pay for my order? 
6. How long will it take me to get my order? 
7. How can I check the status of my order? 
8. Can I cancel or change my order? 
9. Can I exchange my order? 
10. What do I do if my order is damaged? 
11. Why did I only receive part of my order? 

     

    1. My discount code is not working, what do I do? 

    We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working send us an email at info@a1pooltable.com

    2. Where is A1 Pool Table based?

    In the US, but we are solely an online brand.

    3. Where are your products shipped from?

    We ship from various warehouses in the United States. 

    4. Do you ship internationally or process international credit cards? 

    Sorry we no longer offer international shipping and do not accept international credit cards.

    5. How can I pay for my order?

    Aver Products currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

    6. How long will it take me to get my order?

    Processing for orders can take 2 to 5 days. Then US Shipping can take up to, two (2) weeks but are generally quicker than that. Please keep in mind that shipping times vary depending on the brand that you order from.

    7. How can I check the status of my order?

    We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our 'Track Your Order' page.

    8. Can I cancel or change my order?

    Returns can be initiated for a full refund but we begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Please check out our 'Return Policy' page for more information.

    9.  Can I exchange my order?

    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.

    10. What do I do if my order is damaged? 

    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at info@a1pooltable.com.

    11. Why did I only receive part of my order?

    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

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