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Refund Policy & Return Policy

Refund Policy & Return Policy


Please note the following brands do not accept returns or refunds. Lelit, Ponte Vecchio, Elektra, VBM.

To be eligible for a return your items must fall under these guidelines.

First, we would like to thank you for ordering from us but if for any reason you are not happy with an item you purchased from us, you may return it within 7 days of delivery (may differ by brand). The following guideline(s) apply to all returns:

  • Products must be in their original packaging and unused

To request a return, please email us with your order number at support@averproducts.com and you will be issued a return authorization number (RA#). Your return authorization number must be clearly marked on all shipping labels and must be written on a note or your packing slip and placed inside the package. We are unable to accept general returns on items that require palletized shipping. You (the customer) are responsible for return shipping costs. Returns are subject to a 15% restocking fee.

Disclaimer:

Aver Products is an outlet for High Quality Brands, and we are not the brand itself.
Refund request and processing times will vary from each brand.

 

DEFECTIVE: 

Please email us within 5 days of delivery to notify us of any manufacturer defects. We apologize for the inconvenience and we’ll make every possible effort to make sure you are satisfied with your purchase. 

DAMAGED:

All damage claims must be reported within five (5) days of receipt/delivery and the equipment must NOT be used. Customers should not use the equipment and must keep all original packaging. Satisfactory returns must include the original accessories, original packaging, and proper packing of loose articles to avoid damage. Customers will be charged for any damage as a result of misuse, plus restocking fees. Failure to comply will result in denial.

RETURN SHIPPING:

Please consider using a trackable shipping service or purchasing shipping insurance. Neither we nor any of our manufacturers/suppliers/vendors guarantee that they will receive your returned item.

REFUNDS:

Once your return has been received and inspected, you will receive an email informing you whether your return has been accepted or denied. If your return has been accepted, a refund minus any restocking fees and shipping charges will be issued immediately. Denied returns may be sent back to you or refunded minus damage and restocking charges. 

MISSING REFUNDS:

There is often some processing time before a refund is reflected in your account. Typically it takes 3 - 5 business days before your bank or credit card company officially posts your refund.