- Orders are processed between Monday - Friday.
- Our manufacturers do not process or ship during the weekend or holidays.
- Order processing can take up to 24 hours ( typically much sooner ).
- Orders ship via UPS or FEDEX
- Order delivery is 4 - 10 business days after it ships.
- Do not re-direct packages in transit. After an order has shipped, we will not be responsible for any item lost in transit due to package re-directs.
If you have any questions or concerns about your order, please email us at email@example.com and our team will be happy to assist you.
We are continually striving to process and ship orders as soon as possible and thanks to our amazing business relationship with our suppliers, we no longer carry most inventory. Most orders are shipped directly from the manufacturer. This greatly improves our order processing speed while allowing us to focus on adding new products & brands to our catalog.
Frequently Asked Questions.
I placed an order. When will my package arrive?
- Processing times may be delayed due to manufacturer backorders. Our processing times are within 3-5 business days, currently those times vary. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- We are not responsible for packages that are lost or stolen. Once your package the manufacturer location we are no longer responsible for the package. When your package is sent out the liability is now between you and your Courier (e.g. USPS, UPS, FedEx, etc.). We will do our best to help you locate your package with the tracking number that was provided to you. When your tracking number states that it is been delivered, you have to contact the your Courier to file a claim.
- To avoid any lost or stolen package(s), it is the customers full responsibility to thoroughly check the shipping information before confirming their order. All orders are thoroughly checked for any damages before shipping.
Beware that It may take us 24-72 hours to confirm & process your order before being shipped
Domestic Shipping Rates and Estimates
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- Free shipping for orders over $100.
- How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- If you haven’t received your order within 3 days of receiving your 'Delivered' confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O Boxes
Please note Espresso Machines can not be delivered to P.O Boxes
See What Our Customers Are Saying
The blue side panels on the Bezzera Matrix DE look amazing and shipping only took 4 days.
A sales rep connected me with a support tech to answer my questions, good service thanks!
Dave helped me out and answered all my questions, thank you very much sir!