As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. Here at Aver, we will do our best to keep you updated and informed about your order during this time as new information becomes available.
States heavily affected by the pandemic will be subjected to possible delays. Thank you for your understanding and we apologize for any inconvenience this may cause you.
If you have any questions or concerns about your order, please email us at firstname.lastname@example.org and our team will be happy to assist you.
- I placed an order. When will my package arrive?
Processing times may be delayed due to coronavirus (COVID-19). Our processing times are within 3-5 business days, currently those times vary due to the issues relating to COVID-19 and government orders impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- I have not received my package, it might be lost or stolen.
We are not responsible for packages that are lost or stolen. Once your package leaves our location we are no longer responsible for the package. When your package is sent out the liability is now between you and your Courier of choice (e.g. USPS, UPS, FedEx, etc.). We will do our best to help you locate your package with the tracking number that was provided to you. When your tracking number states that it is been delivered, you have to contact the your Courier to file a claim.
To avoid any lost or stolen package(s), it is the customers full responsibility to thoroughly check the shipping information before confirming their order. All orders are thoroughly checked for any damages before shipping.
- Beware that It may take us 24-72 hours to confirm & process your order before being shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $49.99.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.